Shipping & Delivery
Q: What is your order processing time?
A: All orders are processed within 1 to 2 business days. Please note that orders placed after 5:00 PM will be processed on the next business day. We do not process or ship orders on Sundays or public holidays.
Q: How long will it take to receive my order?
A: The estimated total delivery time is 4 to 7 business days (1–2 days processing + 3–5 days transit time).
Q: Do you offer international shipping?
A: No, we currently ship within the United States only.
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email containing your tracking number, which you can use to track your package on the carrier’s website.
Q: What if I need to change my shipping address?
A: If your order has not yet shipped, please contact us immediately to correct your shipping address. We are not responsible for packages delivered to incorrect addresses provided by the customer.
Returns & Refunds
Q: What is your return policy?
A: You can return items within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in their original packaging with proof of purchase.
Q: Is there a fee for returns?
A: There is no restocking fee. However, if the return is due to a customer ordering error or change of mind, the return shipping cost may be deducted from the refund.
Q: How long does the refund process take?
A: Once we receive and inspect the returned item, it takes up to 7 business days to process your refund. The refund will be issued to your original payment method.
Q: What should I do if my item arrives damaged or defective?
A: Please contact our support team at support@loxylady.shop within 7 days of delivery. Include clear photos of the damaged item and packaging, along with your order details, so we can assist you.
Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay. All payments must be completed in full at the time of purchase.
Q: Is my payment information secure?
A: Yes. All transactions are processed through secure, PCI-compliant third-party gateways using SSL encryption. We do not store or have access to your full credit card information.
Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Business Name: Loxy Lady
Business Address: 303 Weatherby Pl, Haines City, FL 33844, United States
Phone: +1 (448) 203-5098
Email: support@loxylady.shop
Business Days: Monday to Saturday
Business Hours: 10:00 AM – 5:30 PM
Sunday: Closed